A quick note before you read
We wrote this to be genuinely readable. You’ll notice it doesn’t sound like a contract pulled out of a law firm’s template folder — that’s on purpose.
If something here is unclear, or you want to talk through your specific situation, just reach out: hello@helpyard.ae
What Helpyard is made of
Helpyard has two layers:
The open-source core — Everything that isn’t marked as Enterprise. This part is licensed under AGPLv3, which is a well-respected open-source license. It means you can use it, look at the code, modify it, and share it — completely free. The main condition: if you distribute your modified version, you need to share your changes under the same license. That’s the deal.
Enterprise features — Certain capabilities (like the Sync tier, once it ships) that sit on top of the open core. These files are marked /* @license Enterprise */ in the source code. This is what these terms are about.
What you can do without paying anything
You don’t need a subscription to:
- Run and explore Enterprise features on your own machine or dev environment
- Read, audit, and test the Enterprise code
- Suggest improvements or contribute fixes
Development and testing are always free. We want you to get comfortable with Helpyard before you decide to run it in production.
When you need a subscription
Once you move Enterprise features into production — meaning a live environment that runs real operations, serves real users, or your business depends on — you need an active Helpyard Enterprise subscription.
“Production” is any environment that isn’t purely for development or testing. If real work is happening in it, it counts.
What a subscription lets you do
With an active subscription, you can:
- Run Helpyard Enterprise in production for your own organization
- Customize the Enterprise source code to fit your internal needs
- Deploy updates and patches as they come
What a subscription does not let you do
This is the important bit, so we’re being direct about it:
You can’t sell Helpyard to others. If you’re running a product or service where third parties are paying to access Helpyard’s Enterprise features — that’s not covered. This includes SaaS products, managed hosting, white-labeling, and anything where Helpyard is the engine behind something you’re selling to customers.
You can’t hand it off. You can’t give, sub-license, or transfer your rights to another person or company.
You can’t strip the labels. The /* @license Enterprise */ markers and copyright notices in the code need to stay as they are.
Staying within your subscription
When we set up your subscription, we agree on a scope — things like the number of environments, seats, or users. Running more than what’s covered means you’re outside the terms.
If your organization grows and you need more, just get in touch. We’d rather upgrade you than have an awkward conversation later.
If your subscription ends
When a subscription lapses, production use of Enterprise features needs to stop. The open-source core (AGPLv3) is always there as a fallback — you won’t be left stranded.
We’ll give you reasonable time to sort things out before anything drastic happens.
If something goes wrong
We’d much rather talk than argue. If you think you might be in a situation that’s outside these terms, reach out early — we can usually find a path forward.
If a breach is serious and you don’t respond to our outreach, we may have to terminate your license. That means you’d need to stop using Enterprise features and remove them from your systems. We’d genuinely prefer it never comes to that.
The honest small print
“As is” — Like any software, Helpyard Enterprise comes without guarantees that it’ll work perfectly in every scenario. We work hard to make it reliable, but we can’t promise it’s bug-free or that it’ll fit every edge case you throw at it.
Liability cap — If something goes wrong and it’s our fault, our liability is capped at what you paid us in the 12 months before the problem occurred. We’re not on the hook for indirect losses — things like lost revenue, lost data, or missed opportunities — even if we knew those risks existed.
This isn’t us being slippery. It’s how software companies can operate without existential legal exposure, which in turn lets us keep building and improving Helpyard.
Getting a subscription
We’re a small team and we price fairly. To get a subscription or ask questions:
- Email: hello@helpyard.ae
- WhatsApp: +971 50 497 3113
We’re based in Abu Dhabi, UAE. Response times are typically same business day.
These terms apply specifically to Helpyard Enterprise Edition features (source files marked /* @license Enterprise */). The open-source core is separately licensed under AGPLv3 — see the LICENSE file in the repository. Last updated May 2026.